Follow this guide if you are having any trouble with setting up your frame for the first time

• Ensure that your frame is connected to power
• Press and hold the power button located on the back of the frame until the display illuminates
• Choose your preferred language
• Establish an internet connection for your frame
• Set the correct date and time
• Update if necessary
• Provide the name of the frame's location
• Configure the time zone
• Connect to the application

If you are having any software/hardware issues, and you cannot follow this guide, please submit a ticket to our customer support team.