Fotostream - Common FAQ's

Modified on: Wed, 10 Sep, 2025 at 4:27 PM



Is the display anti-glare?

No, the display is not anti-glare. If you are having issues with glare, consider repositioning the frame into an area will less light disruption.


What is the maximum video length?

15 seconds, Frameo+ customer can send videos up to 2 mins


Is there a mute option for videos?

Yes


Does it have an automatic brightness adjustment?

No


Does the frame automatically rotate images?

Yes


Can you disable auto-rotation?

yes


Can I leave a text comment on a photo?

yes


Does the frame support playlists or albums?

albums, yes


Can I pin a specific photo as always visible?

yes


How many photos can it store in total?

Depends on size capacity per frame


Does it compress photos when storing them?

no


Can I manually install updates via SD card?

No


How heavy is the frame?

Depends on size of frame, each frame has a weight


Does the frame have physical buttons?

yes


What do the physical buttons control?

On/off


Is there a remote-control option?

Only for HNTECH011


Can I schedule when a photo appears?

No


Can I tag a photo with location info?

No


Is there a way to favourite a frame in the app?

No


Does the app support dark mode?

no


Can I change my account password?

yes


Does the app log out automatically after inactivity?

No


Can it work with Alexa or Google Assistant?

no


Does it support Bluetooth?

No


Can it connect to a PC via USB?

No


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