If your frame does not work, fails to boot, seems to load Frameo forever, has a black screen or in any other way seems to have a problem turning on, please have a look at the following suggestions.

Unplug Frame

If possible, please turn off the frame and then unplug the power cord in both ends for at least 5 minutes before plugging it back in.

Try Another Power Outlet

Please try to plug the frame into a different power outlet to eliminate the outlet as the potential culprit.

Try Another Power Cord

If you own a similar or identical power cord (e.g. from another Frameo device), please try to use that with the frame to see if the cord could be the culprit.

Did None of the Suggestions Help?

If you are still having issues with your frame, please contact our Customer Support Team.